Monthly Archives: April 2019

5-Star Review Success at Precision Auto Repair

5-Star Review Success at Precision Auto Repair

(This Article first appeared in Ratchet + Wrench Magazine) One week in January Precision Auto Repair in Pleasanton, CA touted 3,999 five-star reviews on the website header. One week later, there were 4,013. Not bad. Family owned and operated since 1979, Precision Auto Repair sits just east across the bay from San Francisco. Beginning with Honda and Acura, Precision has specialized in foreign imports ever since and has expanded its service offerings steadily for almost 40 years. The shop homepage shows a long-haired Chihuahua (Peanut), some La-Z-Boys (comfy!), and an office space in which you could perform surgery. Everything is clean, clean, clean. The site also lists customer services such as free WiFi, loaner cars, early bird/night owl drop-off, a courtesy shuttle and after-hours pickup. As any shop owne ... read more

Categories:

Customer Success

15 Golden Nuggets of Customer Service Success

15 Golden Nuggets of Customer Service Success

  In this Shop Owners Success webinar Jimmy Lea is joined by Nancy Friedman the "Telephone Doctor" who will discuss how to get brand & company customer loyalty. You get less than 20 seconds when a customer walks into your shop or calls and asks a question. It’s those 20 seconds that means the sale. Improving your company’s approach to customer interactions can have a noticeable impact on customer retention, renewal, and satisfaction. Nancy’s Golden Nuggets program is unique, engaging, entertaining and educating. You’ll be laughing and learning ideas, tips, skills and techniques you’ll use immediately and forever to ensure your business captures & navigates that important call. Watch more webinars in the Shop Owner Success series at Kukui.com

Categories:

Blog Articles

Tags:

video , webinar

Kukui partners with Tekmetric for Integrated Shop Management and Metrics

Kukui partners with Tekmetric for Integrated Shop Management and Metrics

   Kukui has completed integration with the Tekmetric shop management system which provides users of both products unequaled access to shop performance metrics. With the establishment of this integration partnership, Kukui has also welcomed Tekmetric as the newest member of the Kukui Certified Partner program.  Both products will be showcased at the Shop Hackers conference in Nashville, TN this weekend.   Through integration with Tekmetric, shop owners using the Kukui dashboard have immediate access to performance data that helps them better understand their shop’s performance and pinpoint areas of improvement that will enable increased profits. The Kukui platform integrated with Tekmetric also allows shop owners to analyze customer behavior and take control of their online reputation. Shops will have full transparency into the performance of every marketing campaign, including Google Ads, Facebook/Instagram, Yelp, SEO effor ... read more

Categories:

News
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