By: Kaeli Hall We’ve all been there. Three days into an email thread that has been going back and forth, you realize that a call or a text would have had this conversation wrapped up in 10 minutes. Whether it’s text messaging, calling, emailing, postcards or hand-written letters, all of these channels are important parts of any business communication strategy. However, not all communications are created equal. Some channels of communication are much more effective for certain types of messages than others. Take a look below for some tips on when it is the right time to send a text message to communicate to your customers. Text Message Do’s and Don’tsDo:Send your customers updates that they should read right away: Is there an update on a service already in progress? A text message is a great way to get your customers' attention no matter what they are doing. Encourage back and forth communicat ... read more
Hi, Greg Buckley here. We just heard from the governor not too long ago referencing the situation here has increased has gotten worse here in Delaware. So he has put everybody on a stay at home order. That being said, I want to reassure everybody and all of our friends, clients, and customers that Buckley’s Auto Care will remain open taking in appointments working for emergencies and whatever other services that we can provide for you as we are allowed to under the guidelines set by Governor Carney. If we can be of assistance to you any of your organizations or any type of repair, please give us a call at (302) 999-8285. We're here to help in any way possible, whether it's auto repair or helping to deliver a meal or get any kind of supplies for anyone that may be shuttered during this period, we want to work with everybody in the small community because we know how important small businesses are ... read more
Hello, With global concern around the Coronavirus (COVID-19), KUKUI’s top priority is the health and safety of our employees and customers while maintaining our day-to-day operations. We want to assure you that KUKUI is open for business and we are confident in our ability to seamlessly deliver the services and value you count on. The Kukui family will do our part to help slow the spread of COVID-19 by implementing travel restrictions, move to virtual meetings, and implement work from home plans for all of our teams. Here are the changes we’ve made: Most of our customer support, sales, and marketing teams have been on a remote work program for the past several months and those who were not are now also part of the KUKUI work-from-home plan. All of our team members who normally travel on a regular basis are restricted from non-essential travel until further notice. Our engineering teams have moved to a work-from-home plan with access to all the same connect ... read more
This month you can find KUKUI at some of the country's leading training seminars and expos in the automotive service industry. March 5-8 - Vision Hi Tech Training & Expo (Overland Park, KS) March 25-28 - ATI Super Conference (Carlsbad, CA) March 27-29 - ATE (Seattle, WA)
Although we celebrate the birthday of the United States on July 4th we celebrate the Flag on June 14th. Flag day first originated when a schoolteacher named BJ Cigrand assigned the students in his Fredonia, Wisconsin Public School to observe the 108th anniversary of the official adoption of The Stars and Stripes as what he called then 'Flag Birthday' on June 14th, 1885. On the same day in 1889, a kindergarten teacher in New York City named George Balch planned some ceremonies for the children of his school, and his idea of observing Flag Day was later adopted by the State Board of Education of New York. On June 14, 1891, the Betsy Ross House in Philadelphia held a Flag Day celebration, and on June 14 of the following year, the New York Society of the Sons of the Revolution celebrated Flag Day. In 1894, the governor of New York directed that on June 14 the Flag be displayed on all public buildings. With BJ Cigrand and Leroy Van Horn as the moving spirits ... read more
In this Shop Owners Success webinar Jimmy Lea is joined by Nancy Friedman the "Telephone Doctor" who will discuss how to get brand & company customer loyalty. You get less than 20 seconds when a customer walks into your shop or calls and asks a question. It’s those 20 seconds that means the sale. Improving your company’s approach to customer interactions can have a noticeable impact on customer retention, renewal, and satisfaction. Nancy’s Golden Nuggets program is unique, engaging, entertaining and educating. You’ll be laughing and learning ideas, tips, skills and techniques you’ll use immediately and forever to ensure your business captures & navigates that important call. Watch more webinars in the Shop Owner Success series at Kukui.com
In this breakthrough webinar, Wealth Strategist Derick Van Ness will address the entrepreneur’s ultimate dilemma: “Do I invest my money? Or keep it available to grow my businesses?” You’ll never need to decide again because Derick will show you how to do BOTH by building your own banking system! He will teach you to utilize money in a way that less than 1% of the population understands so you can prosper with almost no extra effort required. This is the same way the wealthiest families in America have built and perpetuated wealth for generations. Derick will methodically break down how to create financial certainty so you can sleep well at night, why you may never need a crummy bank loan again, and how you can compound the profits in your business by getting your money to do more than one job at a time. By the time he’s done, you’ll wonder why you’ve never seen this before, and be amazed it can be so simple. You won’t want to miss it ... read more
Like snowflakes, no two succession plans are exactly the same. In this Shop Owner Success webinar, Jimmy Lea welcomes two former shop owners who successfully transitioned their business to their successors. You'll get the inside scoop from Ron Haugen from Westside Auto Pros, and Joe Sevart from I-70 Auto Service about what they did to make it work. Whether you are selling to a trusted family member or top manager, this plan needs to be a top priority
In this Shop Owner Success Webinar, host Jimmy Lea was joined by Cecil Bullard, founder of the Institute for Automotive Business Excellence and Seth Thorson, owner of Eurotech Auto in Minneapolis, MN. to talk about some of the basics of Succession Planning that all shop owners should know. Our panelists get into a discussion about how to establish an exit strategy for retirement which includes a succession plan, transferring ownership of the business, and paying taxes. They share first-hand experience about how to change business ownership either by selling, closing, or handing the business to successors.
The video above is an introduction to the Kukui All-in-One Success Platform which enables auto shop owners with the tools they need to track and manage all aspects of marketing, and communications with current and potential shop customers. Notice that the video is enabled with an interactive chapter menu that will allow you to jump directly between the sections which interest you most. Just click the menu icon at the bottom of the video player or the menu overlay on the screen.