Category Archives: Customer Success

5-Star Review Success at Precision Auto Repair

5-Star Review Success at Precision Auto Repair

(This Article first appeared in Ratchet + Wrench Magazine) One week in January Precision Auto Repair in Pleasanton, CA touted 3,999 five-star reviews on the website header. One week later, there were 4,013. Not bad. Family owned and operated since 1979, Precision Auto Repair sits just east across the bay from San Francisco. Beginning with Honda and Acura, Precision has specialized in foreign imports ever since and has expanded its service offerings steadily for almost 40 years. The shop homepage shows a long-haired Chihuahua (Peanut), some La-Z-Boys (comfy!), and an office space in which you could perform surgery. Everything is clean, clean, clean. The site also lists customer services such as free WiFi, loaner cars, early bird/night owl drop-off, a courtesy shuttle and after-hours pickup. As any shop owne ... read more

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Customer Success
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