Category Archives: Product Updates

Text Marketing: Advanced Filters and the CALCULATOR

Text Marketing: Advanced Filters and the CALCULATOR

By Kaeli Hall Filters are a hot topic these days, but we’re not here to talk about the latest filter for your Instagram profile picture. We’re here to talk about the filters available on our Text Marketing platform. Targeting your marketing to a very specific audience increases your rate of conversion, and we’re providing you with plenty of options to narrow down the scope of your targeted audience. Take a look at our new, advanced filter options: You might want to only send a text to your regulars, and skip the customers who only stopped by once or twice for a quick service. Define the minimum number of closed invoices that any customer who receives this message will have. Filter all of the recipients by the make of their vehicle. Type it into the box, hit “Add Vehicle To Filter”, and save. You can enter as many vehicles as you’d like, and remove a vehicle by pressing the x on the right hand side. People might opt-in through the web forms or key ... read more

Categories:

Product Updates

Text Marketing - May Enhancements

Text Marketing - May Enhancements

In April we released our Text Connect Platform, with several modules to support text-based messaging between shops and customers at various points in the customer journey. One module, Text Marketing, provides the ability to send "text blasts" to opted in customers with special promotions and announcements to increase customer engagement and retention. We knew that April's release was only the beginning and had plans to continue to enhance the product and provide additional texting capability, and today we released the first round of enhancements.  Opted-In Customers: Let’s say your goal is to collect 100 opt-ins. You have a good feeling that your team is doing well, but how can you know when you’ve hit your goal for sure? Great news! You now have the ability to see a detailed list of how many and which customers have opted in to receive text message marketing. Remove Customers From Recipient List: You have ... read more

Categories:

Product Updates

Online Payments with Stripe

Online Payments with Stripe

By Carissa Long - Kukui Product Manager It’s difficult to see the bright side during tough times like these, but one of the good things to come out of COVID-19 is the fact that many more people now have better awareness of good hygiene and how small changes in our daily habits can make a big difference in the transmission of germs. Habits like washing your hands for a full 20 seconds will stick with us long after this pandemic subsides. I, for one, will never again leave the house without hand sanitizer and shudder at the thought of sampling makeup or handling display phones when out shopping.  Our newly heightened awareness of germs also makes us rethink simple habits like handing your credit card over to someone for payment and then using the pen at the checkout counter that countless other people touched before you. To help support safe practices both during and after COVID, Kukui is now offering a way for shop customers to pay their invoices online. Clients with Kukui ... read more

Categories:

Product Updates

Appointment Reminders by Text

Appointment Reminders by Text

Appointment Reminders by Text Appointment Reminders by text just got a major upgrade that will make this process easier than ever.  You are no longer required to have your customers 'opt-in' for their reminder.  Now you can send your Appointment Reminders to any customer with a cell phone. The update will go live on March 17, so be sure to reach out to your KUKUI Marketer if you have any questions. We have historically been sending 'opt-in' messages to all customers with a cell phone number that has an appointment set in the future.  This has always been in an effort to remain compliant with all regulations regarding business to consumer text communication.  In order for a customer to continue receiving their appointment reminders by text, they had to reply to the 'opt-in' request with a yes in order to receive an appointment reminder.  Legally, we do not need to do this, as ... read more

Categories:

Product Updates
If You Are Using A Screen Reader And Are Having Problems Using This Website, please call Kukui (650) 241-4128 For Assistance.