Category Archives: Product Updates

Publishing Responses to Google Reviews

Publishing Responses to Google Reviews

We all know how important reviews are for building your online presence and attracting new customers, but beyond the volume of reviews and your average score, it’s also important to use reviews to engage with customers. Thanking customers for positive reviews is a great way to continue to build on your positive relationship, and show them that you value the time they took to support your business. Moreover, we all know how difficult it can be to deal with a less than perfect review. Everyone has one or two one-star reviews, but not everyone responds to them appropriately, or at all.  Responding to a negative review is so important, and not just for the customer who wrote it. You’re also making an impression on prospective customers reading the reviews while deciding whether or not to do business with your shop. Your response should show that you take your customers' experience and satisfaction seriously by addressing that customer's concerns and working to reso ... read more

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Product Updates

Connect SMS Rerelease and Changes

Connect SMS Rerelease and Changes

By: Maureen McKane & Kaeli Hall It’s baaaaaack! Our clients wanted a seamless text message communication service with their customers, and in 2019 we introduced our first generation product, Kukui Connect. After listening to your feedback on the first version, we decided to give Kukui Connect a makeover, add some new features, remove some features that were getting in the way, and with that, we introduce to you the new and improved: Connect SMS. Let’s talk about texting! Love it or hate it, your customers want you to text them. Some surveys say that regardless of generation, 2/3s of customers prefer a text message over a phone call and over 90% prefer a text message to a voicemail. These are just a few reasons why text messages are a big part of the conversation these days, and with Connect SMS we’re making it easier than ever to keep up with the trends. What can Connect SMS do?  Connect SMS is a seamless text message communication tool, with its ow ... read more

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Product Updates

Text Marketing: Advanced Filters and the CALCULATOR

Text Marketing: Advanced Filters and the CALCULATOR

By Kaeli Hall Filters are a hot topic these days, but we’re not here to talk about the latest filter for your Instagram profile picture. We’re here to talk about the filters available on our Text Marketing platform. Targeting your marketing to a very specific audience increases your rate of conversion, and we’re providing you with plenty of options to narrow down the scope of your targeted audience. Take a look at our new, advanced filter options: You might want to only send a text to your regulars, and skip the customers who only stopped by once or twice for a quick service. Define the minimum number of closed invoices that any customer who receives this message will have. Filter all of the recipients by the make of their vehicle. Type it into the box, hit “Add Vehicle To Filter”, and save. You can enter as many vehicles as you’d like, and remove a vehicle by pressing the x on the right hand side. People might opt-in through the web forms or key ... read more

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Product Updates

Text Marketing - May Enhancements

Text Marketing - May Enhancements

In April we released our Text Connect Platform, with several modules to support text-based messaging between shops and customers at various points in the customer journey. One module, Text Marketing, provides the ability to send "text blasts" to opted in customers with special promotions and announcements to increase customer engagement and retention. We knew that April's release was only the beginning and had plans to continue to enhance the product and provide additional texting capability, and today we released the first round of enhancements.  Opted-In Customers: Let’s say your goal is to collect 100 opt-ins. You have a good feeling that your team is doing well, but how can you know when you’ve hit your goal for sure? Great news! You now have the ability to see a detailed list of how many and which customers have opted in to receive text message marketing. Remove Customers From Recipient List: You have ... read more

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Product Updates

Text Marketing for Canadian Shops

Text Marketing for Canadian Shops

By Carissa Long - Kukui Product Manager  Last month we announced the release of the Text Connect Platform, which provides several modules allowing shops to engage their customers using text messages. While we all know sending text messages is an effective way to reach out to customers and get them in the door, there are some legal landmines which are important to avoid related to marketing via text (and stepping on a landmine could result in a very expensive lawsuit. Just ask JiffyLube). The Text Marketing Module provides several ways to encourage customers to opt-in for marketing text messages, which is required in both the US and Canada, but Canada has another unique requirement - all text messages must include a physical mailing address for the sender and an additional way for the customer to contact them.  Kukui not only cares about helping clients maximize time and profitabili ... read more

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Product Updates

Online Payments with Stripe

Online Payments with Stripe

By Carissa Long - Kukui Product Manager It’s difficult to see the bright side during tough times like these, but one of the good things to come out of COVID-19 is the fact that many more people now have better awareness of good hygiene and how small changes in our daily habits can make a big difference in the transmission of germs. Habits like washing your hands for a full 20 seconds will stick with us long after this pandemic subsides. I, for one, will never again leave the house without hand sanitizer and shudder at the thought of sampling makeup or handling display phones when out shopping.  Our newly heightened awareness of germs also makes us rethink simple habits like handing your credit card over to someone for payment and then using the pen at the checkout counter that countless other people touched before you. To help support safe practices both during and after COVID, Kukui is now offering a way for shop customers to pay their invoices online. Clients with Kukui ... read more

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Product Updates

Appointment Reminders by Text

Appointment Reminders by Text

Appointment Reminders by Text Appointment Reminders by text just got a major upgrade that will make this process easier than ever.  You are no longer required to have your customers 'opt-in' for their reminder.  Now you can send your Appointment Reminders to any customer with a cell phone. The update will go live on March 17, so be sure to reach out to your KUKUI Marketer if you have any questions. We have historically been sending 'opt-in' messages to all customers with a cell phone number that has an appointment set in the future.  This has always been in an effort to remain compliant with all regulations regarding business to consumer text communication.  In order for a customer to continue receiving their appointment reminders by text, they had to reply to the 'opt-in' request with a yes in order to receive an appointment reminder.  Legally, we do not need to do this, as ... read more

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Product Updates
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