Category Archives: SOS Secrets

Secrets to Shop Success at Concours Motors

Secrets to Shop Success at Concours Motors

Jimmy Lee here with the Secrets of Shop Owner Success. Joining me today is Phil Sylvester with Councours Motors. So excited to have him here today. We're going to talk about Councours and what you guys are doing, which is so amazing. Thank you for being here.  So the question for you during these interesting economic times. What are you doing that separates you from the competition?    Video Transcript Well, the biggest thing that we're doing is offering it's going over the top with customer service. We're doing touchless car delivery and pickup disinfecting of keys. We have a key drop. The customers don't even have to come in. We can text them the repair orders. They can pay over the phone. We have lockboxes. We're doing pickup and delivery of cars. We're doing everything we can to make it easier for the customer to get their vehicle serviced and repaired If there is an emergency. We take care of them in any way we can. Phenomenal, and ... read more

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SOS Secrets
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