Welcome to the first episode of our new customer only webinar series, the DEEP Dive. Each month I will be your divemaster for success on an exploration into the many features of the All-in-One Success Platform®. In this month’s Deep Dive, Jimmy is joined by Kayla Ogden, Senior Director of Client Services, she will join us as we go into the features of the platform that you put into action right now, and keep your phone ringing. You'll learn all the techniques that you can use right now, to see immediate results in your business. The Dashboard is like a report card for your shop’s success, where every dollar and every call has a back story. To get a copy of the guide - "How to Make the Phone Keep Ringing" Click Below
I know it's really hard to keep customers coming through your door Especially in these uncertain times. Over the past 10 years, I've learned that one of the best ways to connect with customers is through video. Video is essential for engaging and attracting customers, marketing the shop's business specialties, and for recruiting Top-Tier technicians. Over 90% of consumers prefer to learn about their favorite brands through video and over 80% say that watching videos affects their decision to buy! And, not only is video a great way to tell your story, but it can also provide a substantial increase in the SEO quality of your website. In this Shop Owner Success™ Webinar, Jimmy Lea will be joined by Greg Buckley, Ryan Clo, and Jon Nigbor of Media 272 to discuss how video ... read more
How to Dominate Local Marketing with Video Every attendee of this webinar receives a coffee or beverage of your choice FREE on Jimmy Lea. And participation may earn you AMI credits! One of the best ways to connect with customers today is through video. Video is important for engaging and attracting customers, marketing your business specialties, and for recruiting Top-Tier technicians. And, not only is video a great way to tell your story but it can also provide a substantial increase in the SEO quality of your website. REGISTER TODAY
In this breakthrough webinar, Wealth Strategist Derick Van Ness will address the entrepreneur’s ultimate dilemma: “Do I invest my money? Or keep it available to grow my businesses?” You’ll never need to decide again because Derick will show you how to do BOTH by building your own banking system! He will teach you to utilize money in a way that less than 1% of the population understands so you can prosper with almost no extra effort required. This is the same way the wealthiest families in America have built and perpetuated wealth for generations. Derick will methodically break down how to create financial certainty so you can sleep well at night, why you may never need a crummy bank loan again, and how you can compound the profits in your business by getting your money to do more than one job at a time. By the time he’s done, you’ll wonder why you’ve never seen this before, and be amazed it can be so simple.&nb ... read more
Do you have a marketing plan today for your shop? Does your plan feel like you're in a ship without a rudder? Do you regularly just have a knee jerk reaction to what is needed at the moment? If so, then let’s make an annual plan and make it easy. Sign Up Now! In this Shop Owner Success™ Webinar, Jimmy Lea will walk through the plan used and implemented by Tom and Braiden Reich at Shadetree Automotive. In this session, you'll learn the methods and outline they use every year and every day for a successful marketing plan. When you're done, you will be able to plan and execute daily leveraging a solid marketing plan for measured success in your shop. Watch more webinars in this series at - https://www.kukui.com/blog/categories/webinar
Are you running your business or is your business running you? Do your frustrations include: Control, Profit, People, Hitting the Ceiling, and Nothing’s Working? Join us as we learn from Barry Barrett to discover your Vision and why it is not translating to your team. Let's look at and discuss the top Eight Questions you need to ask and answer to properly convey a powerful message. From this webinar, you will be able to analyze a person’s Core Values and know if they possess the Capacity, Ability, and Integrity to fit your Company, Culture, and Vision.
In this Shop Owner Success Webinar™, Jimmy Lea will be joined by Scott Thorley and Greg Waters to address the Shop’s ultimate dilemma: “How can I keep my Bays full all of the time?” In this presentation, Greg Waters from Kukui will address how the integration of Protractor and Kukui will allow you to track all of your marketing spend to actual revenue from each source. You learn how to know with certainty where your marketing dollars are best spent to make the phone ring! Utilizing Your Protractor data, the Kukui dashboard puts Key Performance Metrics right at your fingertips so you can make business improvements to best increase your revenue. Oil Change reminders, State Inspection, etc. are based on your Protractor data and can be sent on intervals you determine to bring customers back when you want. Increase your Google Rating using a simple Text request to obtain more Google Reviews- all automatically using Protractor da ... read more
What method do you use to determine the most effective labor rate for your shop? You could call around and see what other shops are charging and then take off a few bucks beat the competition. Or, you could do the math. What do you want to make? What's your overhead? And, what you are going to pay your technicians? Then you have a good starting point. In this Shop Owner Success™ webinar, Jimmy Lea is joined by Christopher Peterson, Owner of Northwest Automotive in Montana, and Travis Troy, Owner of Honest Wrenches in Iowa to discuss how to find the labor rate metrics that will help you make the right decisions about your shop. This panel discussion will dive into details about how to use your shop productivity tools to analyze some of the real questions. How efficient is your team really? What are your actual expenses? What are you spending on marketing? What is your real cost of goods?
The gold standard of customer support used to be following up in under 15 minutes. Some consider follow up within the hour to be world-class. But in the new always-on, always-connected economy, 15 minutes is unacceptable. How long someone has to wait for a response from your shop makes all the difference in building a relationship, closing business, and delighting a valued customer. Today everyone is always connected, ready to engage, and communicate on their terms. It’s true of our customers, and it's true of our team members too. Think about how you interact with your friends, your family, and the shop team. Text messaging likely plays a huge part. We don’t pick up the phone and call even our best friends anymore without sending a text to check and see if now is a good time to talk. Joining Jimmy Lea in this Shop Owner Success™ webinar Live from the Ratchet+Wrench Management Conference is Dave Kusa Owner of Autotrend Diagnostics and Beau Bernal, GM of T ... read more
When you think about the future of the aftermarket automotive business, do you stop to consider who the driving force is behind this $115 Billion industry? 80% of all automotive buying decisions are made by women. Every year women spend over $200 Billion on vehicle purchases and repair service. And yet, less than 20% of the total workforce in the automotive industry are women. In this webinar, Jimmy Lea was joined by 6 amazing people in the auto care business, that happen to be women, in a discussion about the paths they took to be where they are today and how they envision the future of the industry. Joining Jimmy this week is Jamie Carlson, Co-Owner of Ervine’s Auto Repair 2019 Auto Care Association's Female Shop Owner of the Year, Cindy Frasca - COO of Kukui, 2019 WiAC Woman of Excellence, Megan Dineff - Customer Service Manager at Ervine’s Auto Repair and recipient of the 2019 Ratchet+Wrench All-Star Award, Leigh Anne Best, Founder of Brakes for Breasts, and ... read more