Our Biggest Text Connect Platform Update Yet: Ongoing Text Campaigns

Our biggest enhancement yet to the Text Connect Platform is here! We are thrilled to introduce a brand new feature: Ongoing Text Campaigns.

What are they? Our ongoing text campaigns service is a text message system that uses your customers' data to send them customized communications based on triggers that you set. There are several options for triggers. They can be sent based on the last time a customer has visited, estimated mileage of a vehicle, time since a particular service was performed, and more!

Why use ongoing text campaigns?

  • Build Relationships: Texting is the preferred means of communication for many customers, and following up with your customers shows them that you truly care about their experience with you. Give them the opportunity to get to know you a little bit better by connecting through Text!
  • Increase Sales: Text customers you haven’t seen in a while to check in if they need anything, remind them of an annual inspection due date, check in for a major mileage milestone to see if they need service and make sure that when they need something done to their vehicle, your business is top of mind.
  • Manage Your Reputation: Following up with your happy customers can affirm their great experience with you, and if there might have been unanswered questions, a well timed text message can reopen the conversation and make sure they are totally satisfied with their experience.

We know that it’s not always a great time to start a conversation. That’s why our Ongoing Texts allow you to configure what days and times your text messages will send. Spelled someone’s name wrong in your management system? It happens to the best of us. Luckily, in our Ongoing Text Campaign module, you can review, edit or remove text messages from the queue.

All these features and more are all available today. If you’re already subscribed to the Text Connect Platform, this feature is an added enhancement to the package at no additional cost. Simply head over to your Text Connect tab and review the documentation on the Help and Resources section to see more details on your options and how to get set up. If you need any assistance, your Client Success Coordinator will be happy to help!

If you have not signed up yet, learn more about Ongoing Texts and all the other features that come along with the Text Connect Platform by clicking here.

 

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