Tag Archives: product update

Our Biggest Text Connect Platform Update Yet: Ongoing Text Campaigns

Our Biggest Text Connect Platform Update Yet: Ongoing Text Campaigns

Our biggest enhancement yet to the Text Connect Platform is here! We are thrilled to introduce a brand new feature: Ongoing Text Campaigns. What are they? Our ongoing text campaigns service is a text message system that uses your customers' data to send them customized communications based on triggers that you set. There are several options for triggers. They can be sent based on the last time a customer has visited, estimated mileage of a vehicle, time since a particular service was performed, and more! Why use ongoing text campaigns? Build Relationships: Texting is the preferred means of communication for many customers, and following up with your customers shows them that you truly care about their experience with you. Give them the opportunity to get to know you a little bit better by connecting through Text! Increase Sales: Text customers you haven’t seen in a while to check in if they need anything, remind them of a ... read more

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Product Updates

Connect SMS Rerelease and Changes

Connect SMS Rerelease and Changes

By: Maureen McKane & Kaeli Hall It’s baaaaaack! Our clients wanted a seamless text message communication service with their customers, and in 2019 we introduced our first generation product, Kukui Connect. After listening to your feedback on the first version, we decided to give Kukui Connect a makeover, add some new features, remove some features that were getting in the way, and with that, we introduce to you the new and improved: Connect SMS. Let’s talk about texting! Love it or hate it, your customers want you to text them. Some surveys say that regardless of generation, 2/3s of customers prefer a text message over a phone call and over 90% prefer a text message to a voicemail. These are just a few reasons why text messages are a big part of the conversation these days, and with Connect SMS we’re making it easier than ever to keep up with the trends. What can Connect SMS do?  Connect SMS is a seamless text message communication tool, with its ow ... read more

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Product Updates

Text Marketing - May Enhancements

Text Marketing - May Enhancements

In April we released our Text Connect Platform, with several modules to support text-based messaging between shops and customers at various points in the customer journey. One module, Text Marketing, provides the ability to send "text blasts" to opted in customers with special promotions and announcements to increase customer engagement and retention. We knew that April's release was only the beginning and had plans to continue to enhance the product and provide additional texting capability, and today we released the first round of enhancements.  Opted-In Customers: Let’s say your goal is to collect 100 opt-ins. You have a good feeling that your team is doing well, but how can you know when you’ve hit your goal for sure? Great news! You now have the ability to see a detailed list of how many and which customers have opted in to receive text message marketing. Remove Customers From Recipient List: You have ... read more

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Product Updates

Text Marketing for Canadian Shops

Text Marketing for Canadian Shops

By Carissa Long - Kukui Product Manager  Last month we announced the release of the Text Connect Platform, which provides several modules allowing shops to engage their customers using text messages. While we all know sending text messages is an effective way to reach out to customers and get them in the door, there are some legal landmines which are important to avoid related to marketing via text (and stepping on a landmine could result in a very expensive lawsuit. Just ask JiffyLube). The Text Marketing Module provides several ways to encourage customers to opt-in for marketing text messages, which is required in both the US and Canada, but Canada has another unique requirement - all text messages must include a physical mailing address for the sender and an additional way for the customer to contact them.  Kukui not only cares about helping clients maximize time and profitabili ... read more

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Product Updates

Online Payments with Stripe

Online Payments with Stripe

By Carissa Long - Kukui Product Manager It’s difficult to see the bright side during tough times like these, but one of the good things to come out of COVID-19 is the fact that many more people now have better awareness of good hygiene and how small changes in our daily habits can make a big difference in the transmission of germs. Habits like washing your hands for a full 20 seconds will stick with us long after this pandemic subsides. I, for one, will never again leave the house without hand sanitizer and shudder at the thought of sampling makeup or handling display phones when out shopping.  Our newly heightened awareness of germs also makes us rethink simple habits like handing your credit card over to someone for payment and then using the pen at the checkout counter that countless other people touched before you. To help support safe practices both during and after COVID, Kukui is now offering a way for shop customers to pay their invoices online. Clients with Kukui ... read more

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Product Updates
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