Tag Archives: Release Information

Our Biggest Text Connect Platform Update Yet: Ongoing Text Campaigns

Our Biggest Text Connect Platform Update Yet: Ongoing Text Campaigns

Our biggest enhancement yet to the Text Connect Platform is here! We are thrilled to introduce a brand new feature: Ongoing Text Campaigns. What are they? Our ongoing text campaigns service is a text message system that uses your customers' data to send them customized communications based on triggers that you set. There are several options for triggers. They can be sent based on the last time a customer has visited, estimated mileage of a vehicle, time since a particular service was performed, and more! Why use ongoing text campaigns? Build Relationships: Texting is the preferred means of communication for many customers, and following up with your customers shows them that you truly care about their experience with you. Give them the opportunity to get to know you a little bit better by connecting through Text! Increase Sales: Text customers you haven’t seen in a while to check in if they need anything, remind them of a ... read more

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Product Updates

Publishing Responses to Google Reviews

Publishing Responses to Google Reviews

We all know how important reviews are for building your online presence and attracting new customers, but beyond the volume of reviews and your average score, it’s also important to use reviews to engage with customers. Thanking customers for positive reviews is a great way to continue to build on your positive relationship, and show them that you value the time they took to support your business. Moreover, we all know how difficult it can be to deal with a less than perfect review. Everyone has one or two one-star reviews, but not everyone responds to them appropriately, or at all.  Responding to a negative review is so important, and not just for the customer who wrote it. You’re also making an impression on prospective customers reading the reviews while deciding whether or not to do business with your shop. Your response should show that you take your customers' experience and satisfaction seriously by addressing that customer's concerns and working to reso ... read more

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Product Updates

Text Marketing - May Enhancements

Text Marketing - May Enhancements

In April we released our Text Connect Platform, with several modules to support text-based messaging between shops and customers at various points in the customer journey. One module, Text Marketing, provides the ability to send "text blasts" to opted in customers with special promotions and announcements to increase customer engagement and retention. We knew that April's release was only the beginning and had plans to continue to enhance the product and provide additional texting capability, and today we released the first round of enhancements.  Opted-In Customers: Let’s say your goal is to collect 100 opt-ins. You have a good feeling that your team is doing well, but how can you know when you’ve hit your goal for sure? Great news! You now have the ability to see a detailed list of how many and which customers have opted in to receive text message marketing. Remove Customers From Recipient List: You have ... read more

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Product Updates

Text Marketing for Canadian Shops

Text Marketing for Canadian Shops

By Carissa Long - Kukui Product Manager  Last month we announced the release of the Text Connect Platform, which provides several modules allowing shops to engage their customers using text messages. While we all know sending text messages is an effective way to reach out to customers and get them in the door, there are some legal landmines which are important to avoid related to marketing via text (and stepping on a landmine could result in a very expensive lawsuit. Just ask JiffyLube). The Text Marketing Module provides several ways to encourage customers to opt-in for marketing text messages, which is required in both the US and Canada, but Canada has another unique requirement - all text messages must include a physical mailing address for the sender and an additional way for the customer to contact them.  Kukui not only cares about helping clients maximize time and profitabili ... read more

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Product Updates

Online Payments with Stripe

Online Payments with Stripe

By Carissa Long - Kukui Product Manager It’s difficult to see the bright side during tough times like these, but one of the good things to come out of COVID-19 is the fact that many more people now have better awareness of good hygiene and how small changes in our daily habits can make a big difference in the transmission of germs. Habits like washing your hands for a full 20 seconds will stick with us long after this pandemic subsides. I, for one, will never again leave the house without hand sanitizer and shudder at the thought of sampling makeup or handling display phones when out shopping.  Our newly heightened awareness of germs also makes us rethink simple habits like handing your credit card over to someone for payment and then using the pen at the checkout counter that countless other people touched before you. To help support safe practices both during and after COVID, Kukui is now offering a way for shop customers to pay their invoices online. Clients with Kukui ... read more

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Product Updates

Text Connect Platform Now Available

Text Connect Platform Now Available

Roseville, CA - April 07, 2020: Kukui Corporation, the leading provider of integrated marketing automation and business analytics solutions for the automotive industry today, announced the immediate availability of the Kukui Text Connect Platform. In consideration of the current COVID-19 situation, repair shops that sign up now will have full access to the platform for free until June 30, 2020. Click Here to sign up or find out more. A text message lets you engage your audience instantly and elicit an immediate response. And, as the preferred method of communication for consumers, text messaging is a perfect channel for businesses t ... read more

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Press Release

Appointment Reminders by Text

Appointment Reminders by Text

Appointment Reminders by Text Appointment Reminders by text just got a major upgrade that will make this process easier than ever.  You are no longer required to have your customers 'opt-in' for their reminder.  Now you can send your Appointment Reminders to any customer with a cell phone. The update will go live on March 17, so be sure to reach out to your KUKUI Marketer if you have any questions. We have historically been sending 'opt-in' messages to all customers with a cell phone number that has an appointment set in the future.  This has always been in an effort to remain compliant with all regulations regarding business to consumer text communication.  In order for a customer to continue receiving their appointment reminders by text, they had to reply to the 'opt-in' request with a yes in order to receive an appointment reminder.  Legally, we do not need to do this, as ... read more

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Product Updates

Kukui now supports TireConnect integration

Kukui now supports TireConnect integration

Kukui developers are continually adding new integration support for software that we believe will help our clients succeed. Kukui now supports TireConnect website integration for clients that may be using that service.  With TireConnect you are in control of your inventory, tire and labor prices. Their software gives you access to major wholesalers’ inventory automatically and provides you with tools to add your in-stock tires. Check out how Kukui + TireConnect can help you increase tire sales below. Kukui Website Integration Make it easy for your customers to find the tires they need with the help of Kukui websites and TireConnect. The TireConnect portal seamlessly integrates with Kukui landing pages, generating an easy-to-use tool for your customers to find the tires they need. You have the opportunity to display as much information as you'd like, or if you prefer to have your customers call you to request information that is possible as well.  ... read more

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Articles
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