As employee number five and now the Senior Director of Partner Development, Mike has been integral in intertwining KUKUI's mission with the automotive industry, always prioritizing service and integrity....
Some auto shops are now giving their techs a full weekend plus an extra day off by moving to a four-day workweek, or what we’re calling a flex schedule. Here’s how it works and why it’s catching on...
In the evolving culture of customer service, shop owners face unique challenges in maintaining a good reputation while managing day-to-day operations. With the rise of online reviews as a critical factor in consumer decision-making, leveraging artificial intelligence (AI) to respond to reviews is becoming a game-changer for enhancing customer satisfaction and loyalty.
If you are constantly looking for shop advantages to increase your profits and customer base, one of the most effective tools at your disposal is data-driven marketing. By leveraging customer data and communication preferences, your auto repair shop can create targeted campaigns that not only reach more potential customers but also resonate with them on a personal level...