EVENT AGENDA

1:00 PM ET

The Ultimate WIN WIN! Solving your Car Count Dilemma without leaving your shop!

It is time for the Ultimate WIN-WIN!

Is it finding the unicorn of Growth and Retention at the same time? Yes, it is but better. We can show YOU how to do it with your own customer base. You already have everything you need to both grow your market and increase your retention sales.

How can that be? Don’t miss George Zeeks of ATI and Jimmy Lea of Kukui

show you how to mine and maximize your own database and system tools in order to grow your own Car Count.

That is the WIN-WIN, baby!

2:00 PM ET

Track A: Master the Chaos

Art & Science of a Successful Service

Redefining Success with the tools and techniques needed to be a “Top Producing Service Advisor.” How to connect with your customers in a contactless world.

Track B: The Body Shop Production Process

How Can You Improve, Maximize and Increase Production?

Join ATI’s Collision Coaching Team as they walk through the Best Practices model for the Shop Production Process. Each step will create the opportunity for improvement in both efficiency and effectiveness which improves production.

3:00 PM ET

Track A: "Technicians Needed" - Part 1 & Part 2

Part 1 (30 min.)
You May Not Have Done Anything Wrong, BUT You did not do Enough Right:

• Must Document ALL Customers Concerns & Symptoms
• Driveability Surveys that Customers Sign
• Documentation, Before During and After
• CYA (Cover My Assets)
• Expectations & Getting Paid

Track B: Customer Success Story - Production to Profitability

Production Process Planning

The Process Steps document is one of the coaching tools that are used with the members of our reengineering program. It provides the questions that when answered, can help build the end-to-end production processes necessary to gain maximum efficiency throughout the store.

This starts at receipt of the vehicle through final delivery. Its use helps to provide a predictive model for the amount of labor that can be produced with the highest quality. Ultimately providing the owner with the tools necessary for the shop to thrive.

Drew Bryant

Owner

DB Orlando Collision

Keith Manich

ATI

4:00 PM ET

So much Technology, So many options

How to Set Your Shop Up for Maximum Sustained Success

Is the paradigm of the independent aftermarket auto repair industry changing? Vehicle service intervals have increased, annualized vehicle miles driven is down not to mention the rise of electric/hybrid technologies.

Is this the exception OR the new rule and how can you maintain vehicle opportunity and car count? We will explore recent trends in consumer habits and considerations as well as the tricks and tools you can use to adapt, overcome and thrive in a “new normal”.