NEW · AI Call Insights
AI Call Insights for Auto Repair Shops.
The KUKUI Way.
Scoring calls is just the beginning.
Knowing which callers are your best opportunities — and what services your customers are actually asking for?
That's where KUKUI is different.
Lead Viability
KUKUI AI Call Insights uses advanced artificial intelligence to automatically analyze your shop's recorded phone calls. Every call is scored against proven best practices, assigned a Lead Viability Score to help you spot your highest-value opportunities, and analyzed for the services, vehicles, and keywords customers mention most.
Other platforms score calls. Only KUKUI turns those calls into actionable insights that connect call performance, lead quality, and real customer demand — all in one place.
Built for shops
Why KUKUI AI Call Insights Works for Auto Repair Shops
Automated Call Analysis
Every recorded call is automatically transcribed and scored — no manual reviews, no extra steps. Your team's performance is evaluated consistently across every conversation, every day.
Objective, Consistent Scoring
Calls are scored against defined best practices — from greeting and needs discovery to solution presentation and booking. Unbiased, consistent scoring removes subjectivity from call evaluations.
Actionable Coaching Insights
Each scored call includes targeted improvement suggestions across five key categories. Surface exactly where coaching can have the biggest impact on customer experience and conversions.
Call scoring
See What's Really Happening on Every Call
With KUKUI AI Call Insights, you're not guessing how calls are handled — you're seeing it clearly.
Every call is scored across five proven best-practice categories, and the results are easy to review, filter, and act on. You'll be able to see:
Overall call scores and performance trends across your team
Individual employee performance over any time period
Specific suggestions for improvement on every scored call
Full call transcripts with audio playback and adjustable speed
No more relying on occasional spot-checks. Real insight into real conversations, every day.
Call History — This Week
| Customer | Employee | Source | Score | Lead Viability |
|---|---|---|---|---|
| Marcus R. | Sarah M. | 92 | ||
| Jenna T. | Diego A. | Direct | 88 | |
| Robert K. | Sarah M. | Referral | 74 | |
| Anita P. | Tom B. | Google Ads | 91 | |
| Carlos H. | Diego A. | Yelp | 68 |
Worth a fast follow-up
Caller asked about brake service for a 2019 Toyota RAV4, mentioned a deadline (this Friday), and asked for a quote.
ONLY FROM KUKUI
Know Which Calls Are Worth Pursuing — Only with KUKUI
Other call scoring tools tell you how a call was handled. KUKUI AI Call Insights also tells you which callers matter most.
Every call receives a Lead Viability Score from 1 to 100, taking into account factors like customer intent, urgency, and engagement during the conversation. Instead of treating every call equally, your team can quickly identify the opportunities most likely to convert — and prioritize follow-up where it counts.
Instantly identify high-value leads versus low-quality inquiries
Prioritize follow-up based on real buying signals, not guesswork
Understand caller intent, urgency, and engagement at a glance
Hear What Your Customers Are Really Asking For
AI Call Insights also captures the services, vehicles, and keywords your customers mention most during calls. This gives you a direct window into real customer demand — the kind of insight that can help shape smarter decisions about your services, promotions, and marketing focus over time.
Your calls already contain a goldmine of information.
Now you can see it.
The scorecard
Scored Against Five Proven Best Practices
Every call is evaluated across the categories that matter most for turning conversations into appointments:
Greeting & First Impression
Did the call start professionally and warmly?
Needs Discovery
Were the right questions asked to understand the customer's situation?
Solution Presentation
Was a clear recommendation or service path offered?
Clear Next Steps
Was an appointment or follow-up action established?
Overall Call Handling
Was the conversation professional, attentive, and customer-focused?
When a category is handled well, no suggestions appear. When there's room to improve, you'll see targeted, specific feedback — not generic tips.
COACHING
Built to Support Coaching — Not Replace It
One of the most valuable aspects of AI Call Insights is how it supports real coaching conversations. Whether you're an owner, manager, or coach, the tool helps surface insights that make training more focused and productive.
Why this matters: Better calls lead to better outcomes. Small improvements — like clearer greetings, stronger listening, and better follow-through — can have a meaningful impact on customer trust and appointment conversions. AI Call Insights helps pinpoint exactly where those improvements can be made.
Use real call examples in team meetings and 1:1 coaching sessions
Spot-check top and low performers with objective data
Track whether better scores correlate with more appointments booked
Spend 15–30 minutes per week reviewing scores — small improvements compound over time
AI Call Insights doesn't replace human insight —
it enhances it, giving you the clarity and consistency to support your team effectively.
"Caller asked for a brake estimate. Quote was given before vehicle year/issue was confirmed."
THE COMPARISON
Why Not Just Listen to Calls Yourself?
Manual call reviews and basic call scoring tools often mean:
Time-consuming — Listening to even a fraction of daily calls takes hours most shops don't have.
Inconsistent — Different reviewers score differently, and reviews happen sporadically at best.
Scoring without context — Most tools tell you how a call went, but not which callers are worth following up with or what services are driving demand.
No bigger picture — One-off reviews and basic scores don't reveal the patterns, lead quality, and customer demand trends that actually grow your business.
With KUKUI AI Call Insights:
Every call scored automatically — no listening required.
Consistent, objective evaluation against the same best practices every time.
Lead Viability Scoring to instantly identify your highest-value opportunities — something other platforms don't offer.
Real customer demand insights — the services, vehicles, and keywords your callers mention most, captured automatically.
Trends over time — weekly and monthly performance data so you see the bigger picture.
Privacy & data security
Your Call Data. Protected.
KUKUI AI Call Insights uses OpenAI's business API — not the consumer ChatGPT product. Your call data is processed securely, not used to train AI models, and is not accessible to other customers. Our scoring model is private to KUKUI's account and built specifically for auto repair conversations.
Transcripts and scores are stored in the KUKUI system. You can request data deletion at any time.
More Than a Call Score. A Smarter Way to Grow.
AI Call Insights helps you coach your team, prioritize your best leads, and understand what your customers really need — all from the calls already coming into your shop.
Available now as an add-on. Contact your Client Success Coordinator or our Support Team to get started.
