Video Replay

Business Management Track

You Can't Manage What You Don't Measure

• Is Your Marketing Effective? Tools to help you understand 
• Marketing Metrics Analytics - More important than you thought 
• Tracking Numbers to target your phone conversations 
• Integrating Marketing with POS-systems 

Technical Track

Network Security Gateways

• Overview of Network Architectures, Communication Protocols & Computer Wiring Diagrams
• The origin of the Gateway Module & the evolution to a Security Gateway
• Gateway Security - Access, Service & Diagnostics
• Third-Party Authentication
• Tools & Equipment 

Business Management Track

Electrified Vehicle Technology:

A Pathway for Training Your Service Staff

• Successful Hybrid/Electric Vehicle Service — Implement a total staff solution 
• Proven methods for success & profitability 
• Measure Up - The importance of metrics 
• Go Further Faster - Augmenting OEM service information & processes 
• I’m sold, but what training does my service staff need?
• High voltage powertrain 5:5 
• Battery pack 
• Battery charging 
• Regenerative braking 
• HVAC 
• Power inversion/conversion systems 

Technical Track

Advanced Drivability Diagnostics

• Fuel Trim Diagnostics 
• In Cylinder Pressure for Misfire Analysis 
• Misfire Detection Using the Crankshaft Position Sensor 
• Ignition Waveform Analysis 
• 5-Gas Analytics for Fuel Control Problems 

Bernie Thompson

Founder

Automotive Test Solutions

Business Management Track

Everything You Need to Know About Numbers & Profit

Learn the best — and easiest — ways to increase your profit now 

• 20% Net or 3% Net - Which are you? 
• The 6 Most important numbers for your business 
• Measuring Gross Profit Dollars per hour - it’s not enough 
• 7 Key warning signs in your numbers
• What they mean
• How to fix them 

Technical Track

Noise, Vibration and Harshness Analysis - Part I

Techniques to identify vibration source, track the transfer path & pinpoint the responding component. 

• Root causes of vibration 
• Understanding frequency & amplitude 
• Piezo sensors for analysis 
• Unique diagnostic software 
• Best practices for corrective measures 

Business Management Track

ADAS - Collision and Repair Shop Roles

This technology is already changing the industry. Do you want to do more than just keep up? Want to figure out how to get ahead and stay ahead of this next gen program? Learn the latest on ADAS and the partnership it creates between the repair shop and the body shop. 

Business Management Track

Using Video to Connect with Customers

Your social media feeds are increasingly dominated by video. 

• Produce & utilize video content - without spending a Hollywood budget! 
• Strategies for consistent video production 
• Videos that will attract attention 
• Content types that successfully builds brand presence