Press

  • Kukui Launches a Digital Vehicle Inspection Solution Built to Shop Owner Requirements

    Kukui Corporation, maker of the All-in-One Success Platform®, has announced the availability of the Kukui DVI, an in house developed addition to the Kukui suite of products, that is designed to help substantially improve the way repair shops communicate with customers during and between visits to the shop. The product is being shown for the first time at the Ratchet and Wrench Conference Sept 24-26. The Kukui DVI is now available in limited release. More at Kukui.com/dvi

    As part of Kukui’s mission to produce products that help auto repair shops be successful, the company sought the direct input of shop owners and industry thought leaders to focus its development efforts. Much of this input was gained through CEO, Todd Westerlund’s nationwide tour.  So, after 18 months of research and development, and 15,000 miles of travel visiting shops for their input, Kukui is releasing the first of several new additions to the All-in-One Success Platform, the Kukui DVI.  

     

    “We decided to make our initial entry into the highly competitive digital vehicle inspections marketplace with a straightforward, simple product that meets a few basic requirements of the shops we talked to,”  said Chris Price, Chief Product Officer of Kukui. “ It had to be easy to use without the overhead of unnecessary and distracting features or technology. It needed to be a very lightweight, mobile app that would work equally well on a phone or tablet. It particularly needed to be a native, IOS app for speed, and reliability.  And most importantly it has to integrate seamlessly with their management system, and the Kukui CRM.”

    The Kukui DVI creates full transparency for the motorist into the repair process providing them updates with technician notes, video, and pictures of affected components. The customer sees exactly what the technician sees so they can make informed decisions about servicing their vehicle.

    Between visits, DVI integration with the Kukui CRM enables shops to send reminder or recommended service messages and postcards that include pictures of declined service. Kukui’s research shows that consumers are substantially more likely to make buying decisions when presented with visual images of the affected parts on their vehicle.

    According to Todd Westerlund, CEO of Kukui, “This first release of Kukui DVI is just the beginning of the upcoming additions to our platform. We learned so much from our shop visits about what people really want and need to be successful, you should expect to see a continuous stream of game changing announcements in the next few weeks.”

    About Kukui Corporation

    Kukui enables success. The Kukui All in One Success Platform® empowers each of Kukui’s clients with quantitative data showing their return on investment, the number of new clients based on their POS system, statistics revealing their customer retention rate, and areas to improve their business through the tracking of phone calls, appointment forms, digital inspection results, and feedback from customer reviews. Kukui enables shop owners to focus “on the business.” For more information visit Kukui at Kukui.com or call (877) 695-6008.

  • Kukui CEO on a mission to visit 1000 shops

     

    San Jose, CA - September  14, 2017: Kukui Corporation, maker of the All-in-One Success Platform®, is excited to announce that CEO Todd Westerlund has embarked on the third leg of an ambitious year long project to visit over 1000 auto repair shops to hear and see first hand how shop owners across the country achieve success.

     

    Kukui’s mission is to help auto repair shops be successful and grow. Last summer, Westerlund ambitiously set out to visit 100 shops in 100 days. The plan was to hit the streets and gather feedback directly from shop owners, whether they were Kukui customers or not, and hear first hand what made them successful and understand what else they needed to continue that success.

     

    After those first few weeks, it became apparent that the scope of this project needed to grow to reach shops across the country. So, with the deployment of the Kukui Van, a Mercedes Sprinter wrapped in the Kukui logo, Mr. Westerlund set out to visit at least 1000 shops in 2017.  

     

    “I worked in the shop for over 15 years, and have used that experience to help me drive the vision of Kukui.” Said Todd Westerlund. “But, there is such a valuable wealth of expertise in the minds and hearts of our customers that I had to go out and hear it first hand.”

     

    Next week Todd will embark on the 3rd leg of the tour taking the Kukui Van from North Carolina up the East coast visiting dozens of shops throughout Virginia, Maryland, DC, and New York. Finally, the tour makes a final run back across the middle of the country reaching  Chicago on September 24 for the Ratchet and Wrench Conference where the company will announce the next generation of their All-in-One Success Platform. These most recent updates are based exclusively on feedback from this nationwide tour.  You can follow Todd and his progress with the Kukui tour on facebook at facebook.com/kukuicorporation/

     

    About Kukui Corporation

    Kukui enables success. The Kukui All in One Success Platform® empowers each of Kukui’s clients with quantitative data showing their return on investment, the number of new clients based on their POS system, statistics revealing their customer retention rate, and areas to improve their business through the tracking of phone calls, appointment forms, and feedback from customer reviews. Kukui enables shop owners to focus “on the business.” For more information visit Kukui at Kukui.com or call (877) 695-6008.

  • Kukui Appoints New Vice President of Marketing

     Kukui Corporation, maker of the All-in-One Success Platform®, has announced the the appointment of Patrick Egan as Vice President of Marketing, responsible for leading the company's marketing and communication activities. In his new role, Mr. Egan will focus  developing and executing marketing strategies to expand brand awareness and drive demand for KUKUI’s integrated platform of marketing solutions for the independent auto repair industry.

     

    Mr. Egan is a veteran of the B2B software industry with over 25 years marketing experience in organizations ranging from startups to fortune 500 corporations.  He most recently served as head of marketing for AutoServe1, where where he developed a digital-based marketing strategy focused on maximizing awareness through marketing automation, and social audience retargeting that leverages custom video as a key asset.  Previously, Mr. Egan lead the marketing efforts of AutoVitals as Vice President of Marketing during the launch of the company’s flagship product, SmartFlow.  

     

    "Patrick’s experience will be a tremendous asset to us as our business continues to evolve and expand," said Todd Westerlund, CEO of Kukui. "We're growing rapidly and expanding our Success Platform. As such, we need to deepen our engagement with customers and aggressively build our brand. I know he will work tirelessly with our team and partners to support all of our growth initiatives. I am excited to have Patrick join the Kukui family and look forward to working together for years"

     

    About Kukui Corporation

    Kukui enables success. The Kukui All in One Success Platform® empowers each of Kukui’s clients with quantitative data showing their return on investment, the number of new clients based on their POS system, statistics revealing their customer retention rate, and areas to improve their business through the tracking of phone calls, appointment forms, and feedback from customer reviews. Kukui enables shop owners to focus “on the business.” For more information visit Kukui at https://Kukui.com or call (877) 695-6008.

  • Kukui and AutoShopFollowUp.com Partner to Build an Innovative Approach for Customer Retention

    San Jose, CA - August 2, 2017: Kukui Corporation, maker of the All-in-One Success Platform®, and AutoShopFollowUp.com, an auto customer retention expert, have just formed an official partnership that enables repair shops with next level customer retention solutions.

    It can cost up to 30 times to as much to attract a new customer as it does to retain existing customers. Kukui’s new Lost Customer Module identifies which customers have not been in the shop for a while, but contacting them all is sometimes a challenge. Through this partnership AutoShopFollowUp.com will handle the follow up calls consistently and affordably.

    AutoShopFollowUp.com will utilize Kukui's innovative web platform to offer a more robust and comprehensive marketing platform helping automotive shop owners more effectively communicate with and retain customers. This process leads to boosted profits by adding follow up phone calls and handwritten thank you cards to Kukui’s Lost Customer Module. AutoShopFollowUp.com will also gain access to Kukui’s All-in-One Marketing Platform, which is designed to build greater customer loyalty over time.

    “AutoShopFollowUp.com is excited to partner with Kukui Corporation in this renewed effort to help our client’s boost customer retention rates and ultimately profitability. Embarking on this partnership together enables us to play off each other’s greatest strengths and offer in-depth solutions that are truly hard to beat. We understand the retention challenges that auto shops face and are always seeking new ways to help address them through hands-on support at every step,” said Mike Carrillo, CEO, AutoShopFollowUp.com.

    Kukui CEO, Todd Westerlund, echoed similar sentiments: “This partnership with AutoShopFollowUp.com is just the beginning of a long line of innovative solutions that will transform the way automotive industries interact with clients. Our integrated web marketing platform gives us the opportunity to offer a range of analytic, marketing and communications services to change the fortunes of several companies in a highly competitive auto and auto ancillary industry.”

    The new partnership is set to transform the way auto industries operate and interact and follow up with customers in a competitive environment.

    About AutoShopFollowUp.com

    AutoShop FollowUp is a customer retention expert with a special focus on the auto industry, highlighting how a 5 percent customer retention increase can boost profits by 25 to 80 percent. The company follows up with auto shop customers through phone calls and thank you cards to help auto shops better understand how to interact with customers. Through a series of detailed reports and review studies, the company helps auto shops build a new base of loyal customers through frequent interactions.

    About Kukui Corporation

    Kukui enables success. The Kukui All in One Success Platform® empowers each of Kukui’s clients with quantitative data showing their return on investment, the number of new clients based on their POS system, statistics revealing their customer retention rate, and areas to improve their business through the tracking of phone calls, appointment forms, and feedback from customer reviews. Kukui enables shop owners to focus “on the business.” For more information visit Kukui at https://Kukui.com or call (877) 695-6008.

  • Kukui adds insightful digital inspection analytics to the All-in-One Success Platform®

    Kukui Corporation, the leading provider of integrated marketing software solutions for the automotive repair industry has partnered with Repair Shop Solutions, to integrate invaluable data collected during the inspection process into the Kukui Dashboard ™.

    With digital inspection applications like Repair Shop Solutions, repair technicians collect a wealth of detailed data about the health of a vehicle including pictures, videos, and detailed notes. This data streamlines the process of making repair recommendations, and gives service advisors valuable information needed to sell those services to motorists.

    Through this integration, 4 key metrics are assimilated into the shop’s reporting data, and displayed in a new set of dials on the Kukui Dashboard;

    1. Inspections Performed During Period, indicating how many digital inspections were performed.
    2. Technician Average RO, which indicates the average dollar amount recommended by each inspection.
    3. Percent of recommended work sold, which points out how many jobs were sold compared to the total number of jobs recommended.
    4. Inspections to RO Count, which shows the percentage of inspections performed versus total number of repair orders in the time period. These metrics allow a shop owner to easily track the success of their digital inspection program and the efficiency of each team member.

    “Repair Shop Solutions digital inspections give shops the ability to take the guess work out of recommending services and provide complete transparency to the motorist.” said Scott Osborn, President of Repair Shop Solutions. “Presenting the data collected during the inspection process as part of the Kukui Dashboard gives shop owners an unequalled tool to best gauge team efficiency and pinpoint shop operations that are most successful.”gauge team efficiency and pinpoint shop operations that are most successful.”

    According to Todd Westerlund, CEO of Kukui, “The inclusion of inspection data into the Kukui dashboard gives our customers another key advantage over their competition by featuring team and process efficiency prominently on the dashboard they use to drive to success.”

    About Kukui

    Kukui enables success. The Kukui All in One Success Platform empowers each of Kukui’s clients with quantitative data showing their return on investment, the number of new clients based on their POS system, statistics revealing their customer retention rate, and areas to improve their business through the tracking of phone calls, appointment forms, and feedback from customer reviews. Kukui enables shop owners to focus “on the business.” Follow us on Facebook https://www.facebook.com/kukuicorporation/