KUKUI: Auto Shop Owner Success - 15 Customer Service Tips [WEBINAR]
KUKUI Administrator • April 5, 2019
In this Shop Owners Success webinar Jimmy Lea is joined by Nancy Friedman the "Telephone Doctor" who will discuss how to get brand & company customer loyalty. You get less than 20 seconds when a customer walks into your shop or calls and asks a question. It’s those 20 seconds that means the sale. Improving your company’s approach to customer interactions can have a noticeable impact on customer retention, renewal, and satisfaction.
Nancy’s Golden Nuggets program is unique, engaging, entertaining and educating. You’ll be laughing and learning ideas, tips, skills and techniques you’ll use immediately and forever to ensure your business captures & navigates that important call.
Watch more webinars in the Shop Owner Success series at Kukui.com
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Build a simple, effective 2026 marketing plan for your auto repair shop using modern tools like online scheduling, text marketing, QR codes, and automated reviews.
As the owner of an auto repair shop, you’re always looking for ways to make it easier for your customers to do business with you—and at the same time improve your efficiency and profitability. One of the most effective steps you can take is implementing online appointment scheduling.
Running a busy shop means making sure every marketing dollar counts. That’s why more auto repair businesses are turning to QR codes.
A behind-the-scenes upgrade that helps AI and search engines understand your shop’s website.
Google reviews boost your shop’s visibility, trust, and rankings—especially with Google’s new AI Mode. Learn how to get more.
Lori Metzler is more than just a team member. She’s a heart, a mentor, and a force of good in this industry. She sees the potential in every shop and every person she meets. And now, in her new role, she’ll keep doing what she does best, lifting others up.
KUKUI makes it easy to grow and manage your opt-in list, while creating effective, personalized campaigns that drive results. Whether it’s through your website, social media, or in-shop promotions, KUKUI has the tools you need to build a loyal subscriber base and keep customers engaged.
Keeping customers coming back is just as important as getting them in the door. KUKUI’s Follow Up Module helps auto repair shops build lasting relationships through personal, meaningful connections—turning simple follow-ups into more appointments, higher approvals, and increased revenue.
Many shops aren’t taking advantage of this simple but powerful tool. And the numbers prove it. At KUKUI, we see firsthand how shops that consistently engage with their Google Reviews improve their online presence and attract more business.
