Customer Communication Summary
KUKUI has launched a new feature that will help you streamline your retention efforts. We are introducing a Customer Communication Summary screen! This window can be accessed through each of your retention modules: Customers, Text Connect, Retention, Postcards & Follow Up.
The Customer Communication Summary window summarizes your customers’ contact information, visit behavior and most recent outgoing communications.
For the Retention and Text Connect modules, you'll access the screen through the Email Approval and Text Connect Approval pages by just clicking on a customer's name. Then in Customers, Retention and Postcards modules, you have a new button called 'View Recent Communication History.'
We have in-app guides on each of these retention modules showing you where this window can be found. As always, you can reach out to your Client Success Coordinator or Support Team for assistance!
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