2023 - KUKUI's Year of Review

Mackenna Herr • January 23, 2024

A blue background with the words year in review 2023 on it

Reflecting on an impactful year at KUKUI in 2023, we took significant strides to enhance our services and streamline operations for our clients.

10DLC Text Registration in the Control Panel and Toll-Free Verification Automation

A stamp that says `` rules & regulations '' is on a piece of paper next to a pencil.

The beginning of 2023 marked the start of alerts relating to carrier regulations for 10DLC. To help our clients navigate seamlessly through complicated regulatory requirements, we implemented automation to aid in the process of getting our clients registered and ensuring compliance.

TireConnect Integration

A screenshot of a website with a car on it.

In an effort to be sure our clients have insight to all of the customer data within their reach, we added TireConnect to our integrations! This integration provided our clients who use TireConnect with a solution that seamlessly connects our platform to capture leads and matched revenue data.

Google Business Profile Integration

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Profile Interactions: Shows data for customers who call, message, make bookings, or ask for directions directly from the Google Business Profile.

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Profile Views: Displays the number and percentage of customers who viewed your profile as well as breakdown of what kind of device it was viewed on (desktop or mobile).

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Search Results: Shows the top 5 keyword searches and the count of how many times each were searched within the specified time period.

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Understanding the importance of online visibility, we introduced our Google Business Profile Integration. This strategic move empowers our clients to strengthen their online presence, attract more customers, and establish a reputable digital footprint within the competitive auto repair industry. Our clients can now manage their profile directly from our Control Panel with any changes instantly updated to their Google Business Profile.

Control Panel Navigation Menu Update

In response to user feedback and evolving industry needs, we revamped our Control Panel’s user interface by introducing a new navigation bar just before the holidays. This enhancement is designed to offer an intuitive and user-friendly experience, making it even more convenient for our clients to access and utilize our CRM tools.

Google Ads Monthly Report

A person is using a laptop computer with a graph on the screen.

We've added an advanced and in depth Google Ad report with real time data that can be used to yield actionable insights. This data allows our clients to collaborate with their Client Success Coordinator to refine campaigns in order to achieve your marketing goals.

My Garage

In 2023, KUKUI revolutionized automotive service management with My Garage, empowering customers with a comprehensive digital overview of their vehicle's history and upcoming needs. This innovation significantly enhanced the customer experience, bridging the gap between vehicle owners and their trusted service providers.

Shop-Ware Two-Way Calendar Appointment

KUKUI now effortlessly integrates with Shop-Ware, enabling smooth two-way calendar appointment scheduling. This new feature makes managing appointments between KUKUI and Shop-Ware straightforward and efficient, setting the stage for a more cohesive and productive 2024.

A calendar showing the date of december 15th

Enjoy the benefits of simpler operations, improved accuracy, and time-saving convenience, all part of our ongoing commitment to enhancing user experience and meeting the evolving needs of the automotive service industry.

In Conclusion

As we look back on the achievements of the past year, we remain committed to innovation and continuous improvement. These accomplishments highlight our dedication to providing cutting-edge solutions that empower our clients to thrive in their businesses. We look forward to another year of collaboration and success in 2024!

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