New to Kukui - Live Web Chat!

Carissa Long • January 27, 2021

You Asked - We Listened!

Web Chat Image

The feature many Kukui clients have been asking for is here - Live Web Chat! Live Web Chat provides customers and prospects an easy and convenient way to communicate with your shop directly through your KUKUI website. Using the KUKUI Control Panel or the Connect Chat mobile app, you can answer incoming customer questions and help book appointments. This feature is now available as part of the Text Connect Platform or as a stand-alone product to clients who have a KUKUI website.


Here’s why we know you will love KUKUI’s Live Web Chat:

  • Prospects no longer have to pick up the phone to communicate with you! They can simply click the chat bubble on your KUKUI website, enter their name and phone number, and a live chat is initiated.
  • You can easily turn web chat on or off - you’re in complete control!
  • Automatic replies can be configured to let your prospects know when you are not available, including when your shop is closed.
  • The Web Chat form saves the prospect’s phone number, allowing you to follow up with the customer on any unanswered questions or missed chats.
  • With the full Text Connect Platform, you can easily manage and respond to both text messages and web chats in the same simple interface.
  • Messages can be managed from within the KUKUI Control Panel or through the Connect Chat mobile app.


Kukui Live Web Chat

Interested in learning more? Click here to request a demo! And remember, the Text Connect Platform comes with all the great features below, giving you multiple avenues to grow your business and deepen your relationship with your customers by communicating with them in the way they prefer:


  • Text Marketing - send one-time marketing campaigns, or “blasts”, to opted in customers to inform them of new promotions
  • Ongoing Text Campaigns - setup ongoing campaigns based on the last date a customer has visited, estimated mileage of a vehicle, date since a particular service was performed, and more
  • Text Reviews - increase the number of reviews your shop receives by sending a text request for a review after a customer’s visit
  • Connect Chat - manage incoming text messages and Live Web Chats through the Connect Chat web interface or mobile app


 To learn more about the Text Connect Platform, click here.



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